Privacy policy

This policy covers the Spartan Flooring website, spartanflooring.co.uk. Spartan Flooring is responsible for the personal information you give us here (the "controller" under UK data protection law).

What we collect

You can read this site without telling us anything about yourself. We only collect what you type into our forms:

• Contact form: your name, email address, phone number and message.
• Site visit request: your name, contact details and address, when you'd like us to visit and anything you tell us about the job.
• Instant quote: your answers about the job (such as the floor area and type of flooring), your name, contact details and address, and any comments.
• Review: your star rating, what you write, and the name, town and postcode you give to go with it. Of the postcode we keep only the first half (such as HP6), which covers thousands of homes; the rest is never stored.

To stop abuse, the site keeps a count of the forms sent from your internet (IP) address for up to a day. We don't use analytics, advertising or any other tracking.

Why we use it

We use your details only to deal with your enquiry: to reply to you, prepare your quote, arrange a site visit and, if you go ahead, carry out the work. The law allows this because you've asked us to take these steps before a possible contract with you. We don't use your details for marketing, and we never sell them.

If you send a review, we show it on this website with the name, town and first half of the postcode you gave: the review form says so, and sending it is your agreement. We check each review before it appears. If we sent you the link by email, or you gave us your email address when you asked for a quote or visit, we use it once more to tell you when your review is on the website; it's never shown.

Who sees it

What you send is emailed to us, and a priced instant quote is emailed to you too. On the way, your details pass through the companies that host this website and deliver our email, which handle them only on our behalf. We don't share them with anyone else unless the law requires it. A review we publish can be read by anyone who visits this website.

How long we keep it

A review stays on this website until you ask us to take it down, which you can do at any time. Everything else you send through this site we keep for 12 months. After that, your name, contact details, address and anything you wrote are removed automatically. We keep only the details of the job, such as the floor area and type of flooring, and any price we quoted, which can no longer be linked to you. Copies in our email may be kept longer where we need them, for example as a record of work we've carried out for you.

Cookies

This site sets only two cookies, both needed for it to work, so it doesn't ask for your consent. Neither tracks you, and nothing is shared with other websites: there are no analytics, advertising or social media cookies.

• spartan-flooring-session keeps your visit together, so a form you send can be checked as coming from this site. It expires two hours after you last load a page.
• XSRF-TOKEN protects the forms against being sent by other websites in your name. It also expires after two hours.

Your rights

You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it, limit how we use it, stop using it, or send it to another organisation. There's no charge, and we'll reply within one month. To make a request, call or email us using the details below.

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

If we change how we use your information, we'll update this page first. This policy was last updated in November 2026.

Contacting us

For questions about this policy or your information:

• Call: 07790 884 985
• Email: Email us